Products die from the research sessions that never happen.

“I've worked with plenty of researchers over the years. I've learned it's something that's easy for people to do... poorly. It's incredibly hard to do it well, and no one exhibits mastery of the domain as much as Matt does. He's truly at the top of his craft and it shows up in the outcomes.”

“Matt is great to work with. He is a good listener, quick study and valued partner. He was able to quickly get up to speed on the customer problem and work with us to develop the right approach and questions. He does a great job making customers feel comfortable during user testing. And I was most grateful that when under a tight deadline, he was able to synthesize the customer feedback in a short period of time so we could immediately act on the results.”

“Matt took the time to really review and understand the designs and ask lots of questions in advance of the interviews to be sure he understood everything correctly. He is very thorough, detail-oriented, flexible, and easy to work with. I would be happy to work with Matt again any time.”

“During testing, Matt was amazing at working with the users. His questions elicited thought out responses, his patience in working with the users and the tools was saint-like. All in all, I couldn't ask for a better research partner.”