The research your team needs. Scoped to your timeline and budget.
I work with product teams, agencies that need research without adding headcount, and founders who need to know if their idea has a market before they go all in.
Who I work with
For product teams
Discovery research, research leadership, and advisory for teams that are shipping and need customer insight to keep pace with the roadmap.
See services for product teams →For founders
Market validation for founders who need to know if their idea has legs before they commit.
See services for founders →For agencies
Research partnership for agencies that need customer insight on client projects without adding headcount.
See services for agencies →For operations leaders
Research-based journey mapping for COOs, CPOs, and operations executives who need an honest outside view of the end-to-end customer experience before they commit to changing it.
See services for operations leaders →UX Research Services
Discovery Research
Entering a new market or problem space is one of the highest-stakes moments for any team. The decisions made early on about who you're building for, what actually matters to them, and where the real friction is will shape everything that follows. I design and lead the UX research, drawing on methods like contextual inquiry, qualitative interviews, and journey mapping to deliver findings and recommendations your team can act on before the roadmap gets built.
What you get
A clear picture of who you're building for, what matters to them, and where the real opportunity is.
Learn MoreResearch Lead
Your team is moving fast but you're not ready to bring on a full-time research lead. I embed with your team on a part-time basis, providing the strategic oversight, stakeholder alignment, and hands-on leadership that keeps your work connected to real customer and business needs. You get 25 years of senior experience without the overhead.
What you get
Your team makes better decisions faster, research starts shaping the roadmap instead of just informing it, and you build a practice that outlasts the engagement.
Learn MoreSprint Advisory
You don't always need a full engagement. Sometimes you need a senior perspective on work that's already in motion, someone who's seen enough go sideways to help you avoid the mistakes before they happen. Sprint Advisory is a focused 30-day engagement built around your active work. I review your key artifacts, join your working sessions, and stay available for questions, feedback, and gut-checks.
What you get
You'll get sharper study designs, fewer blind spots, and a clearer sense of what your research is actually telling you.
Learn MoreMarket Validation
Building something nobody wants is expensive. Before you write a line of code, hire a team, or pitch investors, the most important question you can answer is whether real people actually have the problem you think they have. Market Validation is a dedicated research engagement for founders and small business owners who need an honest read on their idea before they commit.
What you get
Validated assumptions, a sharper value proposition, and the confidence to move forward or pivot before you've committed the budget.
Learn MoreJourney Mapping
When you need an outside view of the end-to-end customer or operational experience, built on research rather than internal assumptions. The right starting point before a transformation program, a major technology investment, or a service redesign.
What you get
A research-based map of the full journey, a clear picture of where it's breaking down, and specific recommendations prioritized by impact.
Learn MoreFrequently Asked Questions
How do engagements typically work?
Most engagements start with a conversation about what your team is trying to figure out or decide. From there I'll scope an approach that fits your timeline and budget.
Some clients need an embedded strategic partner over several months. Others have a specific problem they need solved in a defined timeframe. There's no set path. The engagement model follows the problem, not the other way around.
How does fractional research leadership differ from project-based UX research?
Project-based research delivers findings and hands them off. Fractional research leadership is embedded and ongoing: strategic oversight, stakeholder alignment, and hands-on guidance week over week, so research actually influences the roadmap instead of just informing it.
Do you work with teams outside of Atlanta?
Yes, many of my clients are distributed across the US and I work with them remotely or on-site depending on what the engagement calls for.
How do I know if this is the right fit for my team?
A good fit usually means one of three things: your team is making a major product or service decision and needs a solid foundation of customer insight before committing; you have research happening but it's not consistently influencing decisions; or you need someone to build or lead a research practice without bringing on a full-time hire.