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Fractional Research Lead

Stop guessing.
Start measuring.

Based in Atlanta. Available everywhere.

I help product teams understand their customers before they build the wrong thing.

Illustration of a lightbulb surrounded by research tools including a laptop, magnifying glass, phone, sticky notes, and pencil

Most teams make important decisions without enough information.

That’s the problem I’ve been solving for 25 years.

Matt Wallens doing field research at an auto repair shop

What it’s like to work together

“Quick study and valued partner… able to synthesize customer feedback in a short period of time so we could immediately act on the results.”
Michelle Quiles Product Manager, Mailchimp
“Very thorough, detail-oriented, flexible, and easy to work with. I would be happy to work with Matt again any time.”
Cheryl Buersmeyer Project Manager, User Insight
“His patience in working with the users and the tools was saint-like. I couldn’t ask for a better research partner.”
Phillip Zannini UX Director, Center for Creative Leadership

A few of the teams I've worked with

  • Mailchimp
  • NAPA
  • HP
  • Cox
  • Center for Creative Leadership
  • Mayo Clinic
  • KontrolFreek
  • Dropbox
  • TOTO
  • Sage
  • Passport
  • ConstructConnect
  • Lowe's
  • SafraPay
  • Roadie
  • Amplify
  • Goddard
  • Glory

A free 6-step framework to test your market before you build

The most expensive thing you can build is the wrong product. Work through the same process I use with founders, and walk away with a clear yes or no.

Download the free playbook